*********** Service Provider

I've been with Vox for almost 3 years now and never was my internet disconnected or my debit order bounced. I've been asking them to change my password since 2023 with no luck. Today I called to follow up on my request and the consultant said that Openserve said they can't change passwords as it interferes with the network. I've never heard of such Bull****. We also use fibre in our office and I've asked the service provider what happens when we want to change our password in the office and his reply was "if a client ask for password change due to many people having their password we change it very fast, what the client ask for the client get." How can a big service provider like Openserve say that it interferes with the network connection. I've requested that they cancel my account because clearly I'm the client but can't be helped but they get their money on time every month and I've never skipped a payment. I give them 48 hours to resolve this issue if not resolved I will be forced to look for another provider who can help me change my password everytime I ask. Vox you can't take everything Openserve says your customers are no.1 priority and must always be happy. They shouldn't be getting any star rating 1 star is too much as I'm very ****ed and angry and a good paying customer.