TW
Trevor W
1 reviews | Active since Nov 2011
17 Mar 2025, 14:25
Service not worth describing.
App**** for the NORTON Antivirus offered by VOX @ R31-00 per month. When the invoice was forwarded by email the cost of the previous 50/25 Fibre option had been INCREASED by R75-00, WITHOUT ANY COMMUNICATION. Have on several instances requested an explanation and called VOX with no response. - WHAT SH*T service from VOX and this is not the first time its happened.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Mar 2025, 15:32Good day, Trevor
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Channel management team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Channel management team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply17 Mar 2025, 15:32
Official
Good day, Trevor
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Channel management team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Channel management team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Mar 2025, 13:23Good day, Trevor
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance account manager has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance account manager has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Mar 2025, 13:23
Official
Good day, Trevor
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance account manager has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance account manager has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox