Service issue and lack of resolution thereof

Within the wilgeheuwel area, my internet went down 2 days ago. I then placed a ticket on the vox portal with no follow up or confirmation thereof. The following day I contacted Vox telephonically and informed them of the issue and that numerous people in my complex were experiencing the same issue but they were unable to tell me what the problem was or resolve it and just opened another ticket. (Ticket number: ***8) Then today 26/11/2025 a technician from vumatel came though to my house to establish and fix the issue, but I was told the fiber line and equipment are functional and vumatel does not have a problem in the area even though I informed him it's not an isolated event and other people in the complex were experiencing the same issue. The vumatel technician was insistent that the problem is on vox's side and left. I immediately contacted Vox to inform them, to which I was told yet again the problem lies on vumatels side. I explained to him that the other people in my area using other ISPs through vumatel such as afrihost do have internet, but only the people who are using vox have a problem so the problem must be on vox's side. He responded with the easiest answer to get me off the line which was that there's an outage in the area even though they confirmed that there wasn't one. He opened up yet another ticket, I don't even know how many tickets have been opened at this point.

Clearly there is a massive communication issue amongst Vox and vumatel but whatever the case is it still leaves me in the dark with no clue as to what to do next and with added frustration as the line is utilised for work and the extremely high price we pay for service delivery is proven to not be met. Please resolve!