Service issue

<p>Dear users,</p> <p> </p> <p>As you seen in my previous review about VumaTel.</p> <p>This goes hand in hand.</p> <p>Yet again the users were very quick to sign you up for a deal and support you with queries but…. That’s where it stops.</p> <p>----</p> <p>The VoxTelecom Team has been given my company and others that I know Fibre for many years… they have been a trusted source for a long time.. until now.</p> <p>They colleagues asked me for all the rights why would you react to one wrong? And this is why ..</p> <p> </p> <p>They do not communicate,</p> <p>They do not give you feedback</p> <p>They do not correspond to you unless you reach to them</p> <p>They do not follow simple etiquette of notifying you of changes</p> <p>They send you an invoice although you are not even live you and expect you to pay..</p> <p> </p> <p>You sit on the phone with them and get transferred and transferred and transferred… on and on and on, by now I know more what is going on and who works there than themselves.</p> <p>The problem here is that Itumeleng Moloya who is my sales “Account Executive” gave me feedback but limited, attached is a screen shot… the manager is cc’d in… there is no… the coordinator is dealing with my issue was stated…. There is none… I gave specific instructions that this will happen and gave the teams more than 6hours to write a simple email saying, we are looking into it… and nothing…</p> <p> </p> <p>This leaves me with these questions for everyone:</p> <p> </p> <p>Do you even communicate to your fellow colleagues and teams</p> <p>Do you even communicate as ISP’s to Infrastructure</p> <p>Do you even know what you are doing?</p> <p> </p> <p>Why is this so difficult to give me a simple call back after I phone you and your team lead on the 13th of June?</p> <p>No one is helping, I feel like doing the work myself, at least we will get better service like this, who knows I might even start my own business and man alone have more customer feedback and better support…</p> <p> </p> <p>Yet again…. There is no option for no stars so I give it a one.. ridicules service and terrible customer support.</p>