Service is Terrible.

Service has repeatedly been down. We suppose to be on a 200/200 meg line. Not recieving constant speeds, line drops out of the blue. Payment was made late by mistake. I immediately paid when i realised my mistake and emailed proof of payment. We called & requested line to be reconnected and was told we have to wait. We run a business and can not wait for service. We have been down since yesterday and NO ONE is capable of turning line on. You can not het hold of accounts department. Waited 20 mins, first time. Now there was 30 in the que before me. You mite need more accounting staff to manage your payments VOX.