AK
Anthony K
1 reviews | Active since Mar 2009
29 Nov 2022, 11:32
"Service" is not existent with Vox
I have not had fibre for over 2 weeks now. I have emailed vox every day and they give me updated reference numbers but nothing else. I am now trying to cancel my debit order as I am paying Vox over R900 per month for a service I am not getting and for a response I am not getting. I had a technician call me last night and he couldnt fix my problem remotely, so he said a technician would call at my house last night or early this morning. Neither has happened. This used to be a sharp and efficient company but that was in the beginning. Now they are fat with more customers than they can deal with so they clearly dont want new or existing business.
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
29 Nov 2022, 12:59Good day Anthony K
Thank you for your review .
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the Network Provider , Vumatel ref: ISP-980722 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review .
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the Network Provider , Vumatel ref: ISP-980722 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply29 Nov 2022, 12:59
Official
Good day Anthony K
Thank you for your review .
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the Network Provider , Vumatel ref: ISP-980722 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review .
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the Network Provider , Vumatel ref: ISP-980722 on the progress of the fault and update you on the status.
Regards
Vox
AK
Anthony K's updateReviewer Update
29 Nov 2022, 18:28So only after I complained on this forum did I get any sort of response from Vox. They said they would send a technician from Vumatel (actual cable providers) as my problem was with their cables and boxes, not with Vox. So there were two delightful chappies from Vumatel who have spent hours at my house. They said we have internet, but the Vox supp**** router is faulty. So its now taken me two weeks of irritation with Vox and after testing my service remotely and pronouncing Vox equipment perfect, its now taken a decent company to tell me that my router is faulty and is not resetting itself. I would have thought that this was simple to figure out.
AK
Anthony K's update29 Nov 2022, 18:28
Reviewer Update
So only after I complained on this forum did I get any sort of response from Vox. They said they would send a technician from Vumatel (actual cable providers) as my problem was with their cables and boxes, not with Vox. So there were two delightful chappies from Vumatel who have spent hours at my house. They said we have internet, but the Vox supp**** router is faulty. So its now taken me two weeks of irritation with Vox and after testing my service remotely and pronouncing Vox equipment perfect, its now taken a decent company to tell me that my router is faulty and is not resetting itself. I would have thought that this was simple to figure out.
Vox Telecom's replyOfficial
29 Nov 2022, 18:58Good day Anthony K
Thank you for your review .
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the above and advise
Regards
Vox
Thank you for your review .
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the above and advise
Regards
Vox
Vox Telecom's reply29 Nov 2022, 18:58
Official
Good day Anthony K
Thank you for your review .
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the above and advise
Regards
Vox
Thank you for your review .
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the above and advise
Regards
Vox
Vox Telecom's replyOfficial
02 Dec 2022, 10:09Good day Anthony K
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply02 Dec 2022, 10:09
Official
Good day Anthony K
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox