GC
Gerrie C
1 reviews | Active since Oct 2016
05 Apr 2023, 17:54
Service is a swear word
Service has been intermittent, reported and no feedback. Service stopped, reported and feedback is wait 72 hours. How pathetic. I am paying for a service and rely on connectivity for work. Am I just supposed to stop working for 3 days? Add loadshedding, holidays etc and maybe I should just stop working for a month. I am sure Vox will look after me. If you pay late 1 day they are on your case but they can just stop service and the customer must be happy. What happened to service?
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Apr 2023, 20:14Good day ,Gerrie C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2023, 20:14
Official
Good day ,Gerrie C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
GC
Gerrie C's updateReviewer Update
05 Apr 2023, 21:03Why does it always have to get to this before someone pulls his finger out of his backside. It is 2 days too late. I have now received a phone call from someone that says that my job card has been given over and they will probably be in touch tomorrow. Zero accountability, zero service. Now my data bundle has run out of airtime and my data for the previous months have disappeared. Guess what? Your team will escalate it and maybe I will get an answer tomorrow.
Maybe I must see if I can arrange a dial up service from Telkom, might get better service from them.
In the meantime, I will have to buy more data bundles on my cell contract. Pretty sure I will never get a refund
Maybe I must see if I can arrange a dial up service from Telkom, might get better service from them.
In the meantime, I will have to buy more data bundles on my cell contract. Pretty sure I will never get a refund
GC
Gerrie C's update05 Apr 2023, 21:03
Reviewer Update
Why does it always have to get to this before someone pulls his finger out of his backside. It is 2 days too late. I have now received a phone call from someone that says that my job card has been given over and they will probably be in touch tomorrow. Zero accountability, zero service. Now my data bundle has run out of airtime and my data for the previous months have disappeared. Guess what? Your team will escalate it and maybe I will get an answer tomorrow.
Maybe I must see if I can arrange a dial up service from Telkom, might get better service from them.
In the meantime, I will have to buy more data bundles on my cell contract. Pretty sure I will never get a refund
Maybe I must see if I can arrange a dial up service from Telkom, might get better service from them.
In the meantime, I will have to buy more data bundles on my cell contract. Pretty sure I will never get a refund
Vox Telecom's replyOfficial
06 Apr 2023, 15:34Good day, Gerrie C
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Apr 2023, 15:34
Official
Good day, Gerrie C
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox