DM
Deliwe M
1 reviews | Active since Feb 2016
21 Nov 2025, 07:53
*********** Service, I want my money back
Refund Overdue – Vox Incompetence
I cancelled my contract, yet Vox billed me for a router they failed to collect. Because of their incompetence, I had to spend my own money to return the device.
I was promised a refund within 10 days, in writing. Now, I’m told it could take “up to 3 weeks.” This is unacceptable. I do not want excuses, courtesy calls, or delays. I want my money back! Your staff's incompetence have inconvenienced me enough, pay me back!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
21 Nov 2025, 08:10 Good day, Deliwe
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
the refund has been approved.
Regards
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
the refund has been approved.
Regards
Vox
Vox Telecom's reply21 Nov 2025, 08:10
Official
Good day, Deliwe
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
the refund has been approved.
Regards
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
the refund has been approved.
Regards
Vox
DM
Deliwe M's updateReviewer Update
21 Nov 2025, 08:29When will i get my money back?
DM
Deliwe M's update21 Nov 2025, 08:29
Reviewer Update
When will i get my money back?
DM
Deliwe M's updateReviewer Update
24 Nov 2025, 09:01Stop dodging the question, refund approved means NOTHING until I get MY MONEY!!!!
DM
Deliwe M's update24 Nov 2025, 09:01
Reviewer Update
Stop dodging the question, refund approved means NOTHING until I get MY MONEY!!!!
Vox Telecom's replyOfficial
27 Nov 2025, 10:18Good day, Deliwe
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the refund, however a double payment was made to you and the team has been in communication with you in that regard.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the refund, however a double payment was made to you and the team has been in communication with you in that regard.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2025, 10:18
Official
Good day, Deliwe
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the refund, however a double payment was made to you and the team has been in communication with you in that regard.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the refund, however a double payment was made to you and the team has been in communication with you in that regard.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
DM
Deliwe M's updateReviewer Update
27 Nov 2025, 10:55Good Day,
Yes, I received your email, just as I am sure you received mine. This once again proves the point: the service is *********** and inconveniencing me once again.
Yes, I received your email, just as I am sure you received mine. This once again proves the point: the service is *********** and inconveniencing me once again.
DM
Deliwe M's update27 Nov 2025, 10:55
Reviewer Update
Good Day,
Yes, I received your email, just as I am sure you received mine. This once again proves the point: the service is *********** and inconveniencing me once again.
Yes, I received your email, just as I am sure you received mine. This once again proves the point: the service is *********** and inconveniencing me once again.