*** Service from Vox – Unacceptable Delay and Poor Communication

I’m beyond frustrated with the service I’ve received from Vox. I paid my bill on time, but when month-end arrived, my internet was suddenly deactivated without any explanation. I immediately called their support team, only to be bounced back and forth between the billing and technical departments for nearly two hours – neither team seemed to know what was going on.

Finally, a lady from the technical support team picked up the issue and assured me that everything would be resolved. She mentioned that they would need to install new equipment, follow a new installation process, and it would take at most 2-3 days to complete. Since this was just a reactivation and not a new installation, they would send out a Metrofiber agent to do the work.

Fast forward to Tuesday – nothing happened. By Wednesday noon, the technician finally arrived to start the process, but as of now (the 11th), I still don’t have any internet. And yet, Vox is still expecting me to pay the full amount for a service I haven’t had for almost a week. This is completely unacceptable.

I’ve made it clear that if their technician, who was supposed to bring a router, doesn't show up by 14:00 today, I will cancel my service. I’m honestly done with this circus. If this is how Vox handles things, I have no problem switching to a different provider. I expect a resolution, but at this point, I am seriously considering my options with other service providers.

Absolutely terrible service and communication.