**** service from Vox not internet for 7 days.

Item: Vox Telecom
Rating: 1
Author: Thando M

I have had no internet/WIFI for the past 7 days and i am a WFH employee, i have called the call center and advised that we have a power outage in our area when we do not have one, they on the 14th they finally said they would send a technician till today the person is still coming, every time we try contact someone they say '" the matter is being escalated we will provide feedback" however no feedback You wait on their lines for more than 30 min to be told we logged a ticket , we are not only being ********** on our monthly instalment but the service is ****. Do not use Vox,

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

19 Feb 2024, 09:28

Good day ,Thando M

Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.

Regards
Vox

Vox Telecom's reply19 Feb 2024, 09:28

Official

Vox Telecom's replyOfficial

20 Feb 2024, 10:12

Good day, Thando M

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply20 Feb 2024, 10:12

Official