*********** Service, Forced Billing for Disconnected Lines & Harassment

Good Morning Mr Krige,

Thank you for your email.

Your account suspended on the 11th of May 2026 due to non-payment.
The services were subsequently cancelled effective 1 July 2026, this included the notice period for the cancellation.

If you wish to continue with the services, we will require payment for the overdue invoices of R 1 823.52.
If you re-sign with us and we are able to use the same router we will be able to offer a credit for the hardware invoice of R 1 999.00.

Please kindly confirm if you would be able to make the payment of R 1 823.52 and then I can put you in contact with the re-sign team to get the services back up and running.

Kind regards

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PLEASE NOTE: Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.

A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.

Do note that payments may take up to 24 hours to be allocated to your account.

To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.

We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
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Thank you and kind regards,
Melani Ellis
Debtors Department
________________________________________
T: *** | D: ***
M: N/A
E: ***
A: Suite 302, 3rd Floor, The Waverley Business Park, 27 Kotzee Road, Observatory
www.vox.co.za
Dear Melani,

Thank you for your email and clarification.
I am registering my strong objection to this billing: the service was cut off on 11 May 2026, yet I am being forced to pay for two months (including a notice period) when no service was active or provided.

Charging a client for a dead line is entirely unreasonable.

However, because I am back at the property and desperately need the Wi-Fi working at our holiday home, I am left with no choice but to pay the R1,823.52 to get the service reinstated.

Please confirm the exact banking details and process so I can make this payment immediately, and kindly put me in contact with the re-sign team so we can get the connection active as a matter of urgency.

Once signed up, please ensure the R1,999.00 hardware invoice is properly credited as noted.

Regards,
Clifford Krige
Account No: ***0

Good day Clifford, Thank you for your email.You are able to make payment directly on our VOX Customer Zone, please follow the steps below: 1. Go to www.vox.co.za2. Click on SIGN IN - choose from the drop down menu3. Insert your cell number linked to the account - you will receive an OTP (One Time Pin)4. Insert OTP5. Go to Payments and Billing Tab6. Click on Pay Now7. Enter Amount to Pay8. Click on Confirm Payment9. Click Pay Now10. Type in Card Details11. Click on Pay Now Alternatively, can make an EFT payment with the below banking details. Please just note that an EFT payment may take up to 24 hours to reflect. FIRST NATIONAL BANK
Account Holder: Vox Telecommunications (Pty) Ltd
Account Number: ***0
Branch Code: 255 005
Deposit Reference: ***0 Once the payment reflects, I will request the re-sign team to contact you. Kind regards
Kindly find attached my proof of payment as requested.

VOX PROOF OF PAYMENT for CC Krige Account Number: ***0.pdf

Dear Melani,

I have made the payment as requested, yet I am now seeing a balance of over R2,000 still reflecting as owed on the account.

I want a clear, itemized breakdown immediately explaining why this amount is showing after my payment was credited.

Furthermore, I need to know definitively right now: Will my service be activated today or not?

I have comp**** with your payment requirement to get the Wi-Fi working, and I expect a prompt and transparent response regarding the status of my account and activation.

Regards,
Clifford Krige
Account No: ***0

Dear Melani and the Vox Team,

Let me make myself very clear:

I will not stay quiet while Vox takes my money under false pretenses and fails to deliver the services promised.

Taking payment under the premise of getting my connection restored only to slap another unexplained balance on the account is completely unacceptable.

If this matter is not resolved immediately and the service activated as discussed, I will consider this *****ulent practice.

I will leave no stone unturned to expose Vox publicly, ensuring that South African consumers fully understand Vox's operational methods and how customers are treated.

I expect an immediate explanation of this R2,000+ balance and immediate restoration of my service.

Regards,
Clifford Krige

Dear Letitia and the Vox Team,So basically, in short: you misled me into paying for two months of a deactivated, unused service under the guise of getting reconnected, only to move the goalposts further with mandatory debit orders and demands to return hardware that was never the real issue.I paid nearly R2,000 in good faith based on your instructions, and now I am met with more administrative hoops and shifting requirements. This treatment is completely unacceptable.Thank you, Vox, for making your methods abundantly clear.Regards,Clifford KrigeAccount No: ***0Hide quoted textOn Fri, 11 Sept 2026, 08:46 Letitia Stander, <***> wrote:Good day Clifford Kindly note that it is now mandatory for all our clients to be on a debit order. The old hardware will unfortunately have to be send back as there is no guarantee that you will be able to connect with the old router. We can only process the order once the account is on a zero balance.

Dear Letitia and the Vox Team, I will be opening a dedicated "Vox Telecom" consumer awareness page across all social media platforms so that South African consumers can be fully alerted and made aware of these business practices. Exposing this behavior will be my primary focus for the coming week. Thank you, Vox, for resorting to taking my money under false pretenses. Your actions will not go unnoticed. Regards, Clifford Krige Account No: ***0