Service failure and lack of responses

Item: Vox Telecom
Rating: 1
Author: Lebona M

Ten days ago, we reported a fibre-to-home breakage issue to service team, and unfortunately, it has not yet been resolved. With countless calls and emails to support team requesting assistance and promises to escalate our situation with no further feedback.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

08 May 2024, 17:08

Good day Lebona,

Thank you for your review.

We have escalated the details of your review to the technical team, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's reply08 May 2024, 17:08

Official

Good day Lebona,

Thank you for your review.

We have escalated the details of your review to the technical team, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's replyOfficial

20 May 2024, 15:18

Good day, Lebona,

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply20 May 2024, 15:18

Official