Service Desk makes me want to Immigrate

The only reason I chose 1 star is because 0 is not an option.

I have a Business Line with Vox and we moved premises. I was advised that I should cancel the old fibre line and open a new fibre account with the new address.

The new line process gives you the option of selecting your address from a google map of sorts. I selected the new address and continued with the process. The 1st of December came and the line was not working, I quickly got onto the phone to do some fault finding with them and found out that although the map pin is in the right position the address was my old address. So in reality they cancelled my old ONT and them proceeded to provision it again while we don't do business there anymore.

I have called multiple times explain this to just about everyone in the VOX organization just to have the phone put down or line dropped.

I am considering taking by business elsewhere and moving out of their cloud environment after realising working with their support is about as difficult as loving your mother-in-law.

Their stupid buggy website has cost me thousands in mobile data in the last 3 days.

Very disappointed VOX.