Service delivery

So. All of a sudden fibre is off. Reboot my system still a problem. Contact Vox and after 16 min i get someone answering. Q. Why is my internet off? All my details given. No notification or e mail sent about outages. Ask consultant Carl or Karl. What the problem is and he simply replies I dont know but they will inform me when the outage will be or has been restored. So my next Q. Can you update my cell no as my no have changed. Answer no only accounts can do that I am with technical dept. Which means another 15-20 min on the line. So, Q3. What are you actually able to help me with? ABSOLUTELY NOTHING. Once again. Vox you useless beaty. Can never get anything real true answers and assistance from them. In the meantime still we pay a full amount. Love it when someone else gives me reason to make a forced change.