Service delivery down the drain

Activated new fibre line at my new residence before month end. Got confirmation SMS that the link was activated, and my payment went off end of November. Moved into the new residence on 1st December just to find that I had no ONT. Phoned Vox and was finally informed that the wrong address was tested, and that a call would be logged to the fibre provider for a new ONT installation. PMO would also be in contact with me to supply an ETA. Phoned Vox 2 days later again because I got no feedback from them. Was again told that my ticket was with the PMO and that I would be contacted. The ticket was also to be given priority. Phoned Vox 2 days later again because still no feedback from them. After a 25min waiting time, I was told that my previous tickets were pushed to the wrong queue and that it was now corrected. Again PMO would be in contact to supply updates but never did. I had to phone Vox again today and another 20 minutes in the queue later, I was again told that the operator promises the PMO would be in contact by the afternoon.

It is now 7 days later since I've logged my first ticket, and not once have Vox phoned me back after reaching out numerous times from my end (and the wasted airtime waiting in queues) yet they were quick to phone me to sign the debit order. This is really a new low for service delivery from a company that I have supported for more than 5 years...