eM
ethney M
1 reviews | Active since Oct 2013
09 Aug 2024, 10:22
Service cancellation
Worst service when cancelling contract! I have been trying to cancel the service from March 2024 and no one comes back to me. Vox continued to Bill me R608 each month for connection in my property in KZN which I vacated in January 2024 when I relocated to Mpumalanga. I spoke to the last agent in July 2024 needless to say the call got cut off..now it is August 2024 and I have received a statement with a Cancellation fee of R1750 that I still have to pay ..5 months later?? Now how about all the R608 bills I have been paying?
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Replies (2)
Vox Telecom's replyOfficial
09 Aug 2024, 10:41Good day ethney ,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply09 Aug 2024, 10:41
Official
Good day ethney ,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's replyOfficial
16 Aug 2024, 10:32 Good day, Ethney
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2024, 10:32
Official
Good day, Ethney
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox