SERVICE AT VOX IS PATHETIC

VOX IS TERRIBLE AT ITS HIGHEST DEGREE...!!! My internet was working for 1 day only... I informed their local rep who signed me up! Laid several complaints...logged tickets on their customer care portal...Yet the problem wasn't solved...They've billed me for something I ddnt use....I refused to pay for something I ddnt use. I relocate to another house...They promised their Rep that they will switch my lines to the new house.... Then all off a sudden they decided that I should 1st pay the bill...I call them and asked what should I pay for...since I did not use it. Their Manager told me there is no other way...I must just do that...so that they can come install Fibre at my new house...I asked them will I be refunded if I do that....He couldn't tell me... Again they billed me for February... whilst I moved end January 2022 already...I called and asked again what am I being billed for...cos I don't stay there anymore... Even my address and telephone nrs were given to someone in the same street as mine... the technician called me to inform about it... I got an sms saying my line has been fixed...I told them I don't stay there anymore I once called the technician to check for me if the line is still active at the old house...he confirmed that it's active...but I'm not staying there... Now they expect me to pay cancelation fees of R2000 VOX IS PATHETIC REALLY!!!!