ND
Ntombifuthi D

1 reviews | Active since Jul 2023

01 Jun 2024, 09:43

**** service and *********** employees

This is one of the ****test isp ever, ever since I joined Vox my life has been upside down I work from home but I pay for services but I don't get what i pay for .Vox is a bunch of ****mers their line speed is horrible and their connection is always intermittent. It's been more than a week , I've been reaching out to these parasites .The call centre agents are *********** .My calls get dropped and they also don't respond to my emails and park my whatsapp messages . VOX is a **** I pay for 50/50 but my internet speed is 10/10 . I tried reaching out to their technical department but I've never been assisted . I'm also stuck it's been more than a week I called them to let them know that I wanted my invoice to be combined I think I've called them 10x they just chose to disconnect my call and yesterday a lady said she was going to call me back but instead she rang the phone once and disconnected before I could answer I'm sick and tired of Vox and their *********** employees. All i ever wanted was for my April and May invoice to be combined and show the 705 that I paid .Please don't choose Vox they love money more than their customers . They don't value they're customers service is ****

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Replies (4)
ND
Ntombifuthi D's update01 Jun 2024, 09:49
Reviewer Update
I also have proof of the whatsapp messages and calls I have made out to Vox .When I want to cancel they threaten me about the Cancellation fee I don't mind paying it I'm tired of this service.
Vox Telecom
Vox Telecom's reply01 Jun 2024, 10:30
Official
Good day, Ntombifuthi 
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
ND
Ntombifuthi D's update01 Jun 2024, 11:20
Reviewer Update
  1. I'm humbled your call centre agents are *********** I want to cancel my services I'm sick of this. I want to cancel my services now .
Vox Telecom
Vox Telecom's reply04 Jun 2024, 14:15
Official
Good day, Ntombifuthi
 
 Thank you for your patience whilst this matter was being investigated.
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox