**** Service and ***********. Avoid this company

SO after being on a TTConnect line I was persuaded by the friendly Vox sales person to move to Vumatel. It would be better and cheaper.....

So nothing has gone right Instead of the 1024/256 line I ended up with a 100/100 line. And apparently that line is not even mine !! VOX support is pathetic. They only escalate ( or say they do ) when you phone in. There is no proactive work from them. Oh we havent had any feedback from Vuma. Lets escalate. They are perfectly happy to sit on a case and ignore it.

Vuma is even better. Fast provisioning, sent someone out , but now they have also just gone silent

One ****ed off customer and seriously considering just telling them to take their **** back.

2 Neighbors were watching with interest to see if teh Vuma migration went fine. Safe to say neither of them is interested now.

VOX's managers also seem to think that talking to an annoyed customer is below them. Stressed I wanted a manager to call me back ( as none were available ? ) and they get a minion to call me.

https://mybroadband.co.za/forum/threads/vox-and-vumatel-stuff-up-stay-away-from-both.***/