service

I moved properties and all I asked was to get a technician to come to the new property to configure the new router! They told me I need to cancel the old line and the quote they gave me was addressed to the old property and they gave me a new one and told me to accept the new quote and I asked will I be double debited and they said no so I proceeded to accept the new quote then some lady at cancellations tell me I will be charged double I didn’t understand how when it’s the same account but a different property all I needed was a configuration that’s it!!!!! Worst service I had to deal with this and now they want to charge me a cancellation fee on the new quote when not even a single person came to the new property did a stitch of work