**** Service..!!!!!!!!!!!!!!!!!!!!!!!

The day that I have decided to cancel this service as per conversation with VOX as can be seen below. Vox told me that I have to give them a calendar month notice which I did on the first of February 2022 so I would assume that the cancellation will be done by 1st March 2022. ( This account has been up to date and paid for the month of February 2022)

Hi Carl,

We just spoke now over the phone, as per your request I can confirm that February will be your last billable month and your account will be cancelled by 01/03/2022.

Below is our call log.

08:48:58: Initializing
08:48:58: Offering
08:48:58: ANI: ***
08:48:58: DNIS: ***
08:48:58: Call answered
08:48:59: Support - MAIN IVR
08:50:04: Customer Services - Customer Service
08:50:11: Entered Workgroup Customer Service
08:50:11: Offering
08:50:11: ACD - Wait Agent
08:50:11: ACD - Wait Agent
08:50:11: ACD - Wait Agent
08:50:17: Callback Option
08:54:22: ACD interaction assigned to Tsholofelo Ramasodi
08:54:22: ACD - Alerting: Tsholofelo Ramasodi
08:54:22: Sent to user Tsholofelo Ramasodi
08:54:22: Offering
08:54:22: Sent to station ***
08:54:22: Alerting
08:54:34: Connected
08:54:34: ACD interaction connected to Tsholofelo Ramasodi
08:54:34: ACD - Assigned: Tsholofelo Ramasodi
09:01:14: Disconnected [Remote Disconnect]

Kind regards.

That is all that I though until vox call me yesterday that according to their terms and conditions they will only cancel this at the end of April.
VOX.png 110.66 KBPlease see below screen shot of when I have requested the cancellation.