**** service!!!

Monday 6th March a fibre cable was cut at a construction site- found out through residential facebook page that I follow.

Thursday an email is sent that internet connection has been resorted but nothing at my place. I call Vox and get adviced that a technician will be sent out on Friday and indeed Tech comes in on friday midday replaces the box and informs me that in 30 mins the connection will be restored and leaves. An hour later still no connection and I call Vox again and inform the consultant of what has happened and get told that the matter will be escalated and I should get a call from a consultant which didn't happen. The weekend passes and its Monday no call or communication let alone a response to the countless emails I have sent throughout the week. I call Vox again and I am placed on hold and eventually I end the call. Monday I get a call from Metrofibre arranging for a technician to come on Monday afternoon and tech arrives does the same thing the previous Tech did and says the same thing and leaves. Today Wednesday 15th March I still have no connection, no communication from Vox or Metrofibre and now I am given stories when I have to cancel the contract. I am honestly gratvol with both Vox and Metrofibre and the consultants who never give feedback. **** service!!