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Nolwazi N
1 reviews | Active since Jun 2015
11 Jan 2026, 09:31
******* service
24 hours without WiFi that I pay for and when I call the service desk I’m told I might stay up to 3 days without because SLA for Vumatel is 1 to 3 days.
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Vox Telecom's replyOfficial
11 Jan 2026, 09:41Good morning, Nolwazi.
We understand how frustrating it is to be without Wi-Fi, especially when it impacts your daily routine.
The fault was reported to us yesterday and has been logged with Vumatel, the fibre network operator that manages the physical line. Their standard turnaround time for fault resolution is 1–3 business days, which is why this timeframe was shared with you by our Support Desk.
Please be assured that the matter is actively being monitored, and we will continue to follow up with Vumatel to ensure the fault is resolved as soon as possible. Once feedback or resolution is received, we’ll communicate this to you immediately.
Thank you for your patience while this is being attended to.
Kind Regards,
Vox
We understand how frustrating it is to be without Wi-Fi, especially when it impacts your daily routine.
The fault was reported to us yesterday and has been logged with Vumatel, the fibre network operator that manages the physical line. Their standard turnaround time for fault resolution is 1–3 business days, which is why this timeframe was shared with you by our Support Desk.
Please be assured that the matter is actively being monitored, and we will continue to follow up with Vumatel to ensure the fault is resolved as soon as possible. Once feedback or resolution is received, we’ll communicate this to you immediately.
Thank you for your patience while this is being attended to.
Kind Regards,
Vox
Vox Telecom's reply11 Jan 2026, 09:41
Official
Good morning, Nolwazi.
We understand how frustrating it is to be without Wi-Fi, especially when it impacts your daily routine.
The fault was reported to us yesterday and has been logged with Vumatel, the fibre network operator that manages the physical line. Their standard turnaround time for fault resolution is 1–3 business days, which is why this timeframe was shared with you by our Support Desk.
Please be assured that the matter is actively being monitored, and we will continue to follow up with Vumatel to ensure the fault is resolved as soon as possible. Once feedback or resolution is received, we’ll communicate this to you immediately.
Thank you for your patience while this is being attended to.
Kind Regards,
Vox
We understand how frustrating it is to be without Wi-Fi, especially when it impacts your daily routine.
The fault was reported to us yesterday and has been logged with Vumatel, the fibre network operator that manages the physical line. Their standard turnaround time for fault resolution is 1–3 business days, which is why this timeframe was shared with you by our Support Desk.
Please be assured that the matter is actively being monitored, and we will continue to follow up with Vumatel to ensure the fault is resolved as soon as possible. Once feedback or resolution is received, we’ll communicate this to you immediately.
Thank you for your patience while this is being attended to.
Kind Regards,
Vox