RR
Rozanne R
1 reviews | Active since Jun 2023
07 Jun 2023, 19:02
**** Service
If I could give - stars I would.
My installation for the fibre took place on the 26/05/2023 , I was supposed to receive my router within 5 days. No communication to regards this. I phoned and emailed, response. Finally got hold of them today and they said someone will come have a look. No call no show up. Still no wifi but being charged! **** SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
08 Jun 2023, 07:24Good day, Rozanne R
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Jun 2023, 07:24
Official
Good day, Rozanne R
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Jun 2023, 08:36Good day, Rozanne R
Our support team attempted to contact you just now, Please advise a convenient time for us to contact you. ?
feedback received,
Regards
Vox
Our support team attempted to contact you just now, Please advise a convenient time for us to contact you. ?
feedback received,
- Openserve WC client don’t receive a Mikrotik Router as the ONT will be an all in one unit providing client with Wi-Fi access.
- Escalated to Openserve to assist.
Regards
Vox
Vox Telecom's reply08 Jun 2023, 08:36
Official
Good day, Rozanne R
Our support team attempted to contact you just now, Please advise a convenient time for us to contact you. ?
feedback received,
Regards
Vox
Our support team attempted to contact you just now, Please advise a convenient time for us to contact you. ?
feedback received,
- Openserve WC client don’t receive a Mikrotik Router as the ONT will be an all in one unit providing client with Wi-Fi access.
- Escalated to Openserve to assist.
Regards
Vox
Vox Telecom's replyOfficial
21 Jun 2023, 11:58Good day, Rozanne R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Jun 2023, 11:58
Official
Good day, Rozanne R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox