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Baitse K

1 reviews | Active since Mar 2014

22 Jul 2024, 19:05

*** service

I don't understand why my Fibre line after time it has to go down and always it's a tedious exercise to get it up and running, now it has been down the whole ****** day and I'm being told to wait 72H this is ridiculous, if I don't pay my account is instantly shut, but when I have a Fibre problem is 72h and these vumatel people are ****** rude, aren't there any technicians on stand by, I don't remember one single great experience with this service provider

0
Replies (5)
Vox Telecom
Vox Telecom's reply22 Jul 2024, 19:27
Official
Good day Baitse,

Thank you for your review.

The details of your review has been sent to the technical department, and an agent will get in contact with you directly.

Kind regards,
Vox
BK
Baitse K's update23 Jul 2024, 13:20
Reviewer Update
Still nothing, rather I'm getting useless calls about people following up with vuma, vuma said it's sending a technician, till now nothing is happening, but yall are quick to send me a statement, but can't deal with a Fibre line, please kindly release me of my contract, there are far more better service providers that take their clients seriously
BK
Baitse K's update24 Jul 2024, 18:07
Reviewer Update
It's been 4 days now and vox is doing jack about this thing, and I've paid for a full month of service but I'm being conned, getting no service while paid for
BK
Baitse K's update24 Jul 2024, 18:08
Reviewer Update
I will write here each day until I get the respect I deserve, vox doesn't take customers seriously
Vox Telecom
Vox Telecom's reply29 Jul 2024, 12:49
Official
Good day, Baitse
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

 
Kind Regards,
Vox