MC
Maryka C
1 reviews | Active since Nov 2016
01 Feb 2022, 07:01
**** service
Look in the beginning their service were great but then they just went down hill you sent emails no response they disconnect your service for no payment but you have a debt order. Unrealistic charges added to your service
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Replies (2)
Vox Telecom's replyOfficial
01 Feb 2022, 08:57 Good day , Maryka C
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply01 Feb 2022, 08:57
Official
Good day , Maryka C
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Mar 2022, 11:47Good day, Maryka C
Thank you for your patience whilst this matter was being investigated. Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.Please refer to our terms and conditions:9.6.2. If the Customer's account remains unpaid or no written agreement is concluded to settle the arrears, Vox shall suspend the Customer’s services, and the suspension will stay in place until the Customer has paid all arrear amounts, interest and any applicable reconnection charges or the Contract is terminated by Vox.9.6.3. If the Customer’s account is in arrears, then Vox shall be entitled to suspend all Services linked to the Customer’s account, regardless of whether the suspended Services are delivered according to multiple Subscriber Agreements or not.
We can confirm that the Collections Manager is currently in contact with you via email to assist with the resolution of your query. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated. Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.Please refer to our terms and conditions:9.6.2. If the Customer's account remains unpaid or no written agreement is concluded to settle the arrears, Vox shall suspend the Customer’s services, and the suspension will stay in place until the Customer has paid all arrear amounts, interest and any applicable reconnection charges or the Contract is terminated by Vox.9.6.3. If the Customer’s account is in arrears, then Vox shall be entitled to suspend all Services linked to the Customer’s account, regardless of whether the suspended Services are delivered according to multiple Subscriber Agreements or not.
We can confirm that the Collections Manager is currently in contact with you via email to assist with the resolution of your query. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Vox Telecom's reply09 Mar 2022, 11:47
Official
Good day, Maryka C
Thank you for your patience whilst this matter was being investigated. Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.Please refer to our terms and conditions:9.6.2. If the Customer's account remains unpaid or no written agreement is concluded to settle the arrears, Vox shall suspend the Customer’s services, and the suspension will stay in place until the Customer has paid all arrear amounts, interest and any applicable reconnection charges or the Contract is terminated by Vox.9.6.3. If the Customer’s account is in arrears, then Vox shall be entitled to suspend all Services linked to the Customer’s account, regardless of whether the suspended Services are delivered according to multiple Subscriber Agreements or not.
We can confirm that the Collections Manager is currently in contact with you via email to assist with the resolution of your query. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated. Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.Please refer to our terms and conditions:9.6.2. If the Customer's account remains unpaid or no written agreement is concluded to settle the arrears, Vox shall suspend the Customer’s services, and the suspension will stay in place until the Customer has paid all arrear amounts, interest and any applicable reconnection charges or the Contract is terminated by Vox.9.6.3. If the Customer’s account is in arrears, then Vox shall be entitled to suspend all Services linked to the Customer’s account, regardless of whether the suspended Services are delivered according to multiple Subscriber Agreements or not.
We can confirm that the Collections Manager is currently in contact with you via email to assist with the resolution of your query. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox