Serious Concerns About Customer Service and Data Security (VOX Telecom)

I am extremely disappointed with the service received from Vox Telecom sales team. After engaging via their chatbot, confidential information was requested and submitted. However, once the information was provided, there was no clear confirmation of receipt or which department it was forwarded to. Since then, it has been a case of being sent from pillar to post. Multiple attempts to follow up telephonically have not yielded any assistance, and no one seems able to trace the submission. This raises serious concerns about customer service processes and, more importantly, data security. When customers are asked to share sensitive information, there must be proper accountability, traceability, and reassurance that the data is secure. At this stage, we are genuinely concerned about whether our confidential information is properly safeguarded.