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Sphamandla D

1 reviews | Active since Jun 2011

28 Jun 2018, 15:20

Sent from pillar to post (Poor customer service)

Dear sir/madam,

I ordered my fibre line mid-May 2018 and they send me a quotation which I gladly accepted and signed. Now it has been over a month since I accepted it and I am being sent from pillar to post. No one seems to know what is happening with my order even though they do have my order details with them. Can someone from Vox call me and advise me on the status of my order?

0
Replies (4)
Vox Telecom
Vox Telecom's reply28 Jun 2018, 15:57
Official

Good day,

Thank you for bringing this matter to our attention

Kind note that we are investigating into this matter and someone will be in contact with you soon.

Kind Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply04 Jul 2018, 21:03
Official

Good day Sphamandla.

As per feedback received,Someone from our Telco Department has been in contact with you regarding your order.

We can confirm that your installation has been successfully completed after one of our On-Site Engineers went to site.

Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.

Kind Regards

Vox Telecom

SD
Sphamandla D's update09 Jul 2018, 14:57
Reviewer Update
Thank you so much Vox Telecom, I am now connected and my line is working fine! Thank you for you quick response and the quality of your service.
Vox Telecom
Vox Telecom's reply09 Jul 2018, 15:26
Official

Good day Sphamandla.

Thank you for the positive feedback received on the services received

Customer Service is of paramount importance to our environment and Vox Telecom welcomes your feedback

We trust that your continued experience with us is pleasurable and service rewarding.

Kind Regards

Vox Telecom