Self installation

I requested for installation, which was supposed to be Free, But was later informed to I am supposed to pay, that process alone was a nightmare took longer. When the installation was finally done, It's been a week I haven't logged in, been calling them I don't know how many tickets I have opened with them, been doing the same thing with each consultant and am still not assisted, Frogfoot technicians been coming to check their boxes and they say the issue is with Vox. It's been a looong horrible week, And this was all for work Purposes, I have run out of excuses to tell my Manager. I am drained with this process, Frogfoot is suggesting we change and look for another service provider. I am extremely disappointed with Vox Telecom