SM
Sibongile M
1 reviews | Active since Jun 2021
24 Oct 2024, 19:28
****, save yourself the headache!!!!!
Worst service ever , I would put a minus zero if it was possible. Vox is trying to **** me to pay for a router they were suppose to pick up I paid the account in full but to my surprise I have just received an email that says I owe them R2000. I settled my account in full but now I suddenly owe them again? This company is a **** I never signed their agreement for starters and to my surprise they delivered the router, I gave them a chance and their network was *******, the data finished in 15 days but I’m always at work during the week.
Fatima was able to call me and email me but you can’t send an email and pick up your router, I am going to log a complaint with the ombudsman because that agreement isn’t even valid because I never signed it and my account was settled in full
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
24 Oct 2024, 19:33Good day Sibongile,
Thank you for your review.
Kindly note the details of your review has been escalated to the relevant team, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
Kindly note the details of your review has been escalated to the relevant team, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply24 Oct 2024, 19:33
Official
Good day Sibongile,
Thank you for your review.
Kindly note the details of your review has been escalated to the relevant team, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
Kindly note the details of your review has been escalated to the relevant team, and an agent will make contact with you directly.
Kind regards,
Vox
SM
Sibongile M's updateReviewer Update
24 Oct 2024, 20:05Hi, can I please have details of the ombudsman’s.
SM
Sibongile M's update24 Oct 2024, 20:05
Reviewer Update
Hi, can I please have details of the ombudsman’s.
SM
Sibongile M's updateReviewer Update
24 Oct 2024, 20:07I can’t log a complaint from your site and the pop up message that was on my profile showing that I never signed the agreement has disappeared, that is very dodging if you ask me I want to report this to the ombudsman’s.’
SM
Sibongile M's update24 Oct 2024, 20:07
Reviewer Update
I can’t log a complaint from your site and the pop up message that was on my profile showing that I never signed the agreement has disappeared, that is very dodging if you ask me I want to report this to the ombudsman’s.’
SM
Sibongile M's updateReviewer Update
25 Oct 2024, 17:33Am I being informed and Fatima is falsifying information on the portal, I received no email or call from you.
I am going to keep posting on other social planforms and notify the ombudsman. This company is ********* in it’s practices you are trying to take advantage of people
I am going to keep posting on other social planforms and notify the ombudsman. This company is ********* in it’s practices you are trying to take advantage of people
SM
Sibongile M's update25 Oct 2024, 17:33
Reviewer Update
Am I being informed and Fatima is falsifying information on the portal, I received no email or call from you.
I am going to keep posting on other social planforms and notify the ombudsman. This company is ********* in it’s practices you are trying to take advantage of people
I am going to keep posting on other social planforms and notify the ombudsman. This company is ********* in it’s practices you are trying to take advantage of people
SM
Sibongile M's updateReviewer Update
29 Oct 2024, 09:13Hi,
I have received no email for the collection of the hardware. There has been no email or sms’s received on my ends for collection of the device but I did receive an email with the invoice which I don’t understand. If it’s true that emails were sent out to collect the device why didn’t I receive those on my end but to received the one where I am billed for a router that was meant to be collected?
Please respond with the contact details of the ombudsman’s as I would like to lodge a formal complaint as I saw review from other people that this is what you guys do
I have received no email for the collection of the hardware. There has been no email or sms’s received on my ends for collection of the device but I did receive an email with the invoice which I don’t understand. If it’s true that emails were sent out to collect the device why didn’t I receive those on my end but to received the one where I am billed for a router that was meant to be collected?
Please respond with the contact details of the ombudsman’s as I would like to lodge a formal complaint as I saw review from other people that this is what you guys do
SM
Sibongile M's update29 Oct 2024, 09:13
Reviewer Update
Hi,
I have received no email for the collection of the hardware. There has been no email or sms’s received on my ends for collection of the device but I did receive an email with the invoice which I don’t understand. If it’s true that emails were sent out to collect the device why didn’t I receive those on my end but to received the one where I am billed for a router that was meant to be collected?
Please respond with the contact details of the ombudsman’s as I would like to lodge a formal complaint as I saw review from other people that this is what you guys do
I have received no email for the collection of the hardware. There has been no email or sms’s received on my ends for collection of the device but I did receive an email with the invoice which I don’t understand. If it’s true that emails were sent out to collect the device why didn’t I receive those on my end but to received the one where I am billed for a router that was meant to be collected?
Please respond with the contact details of the ombudsman’s as I would like to lodge a formal complaint as I saw review from other people that this is what you guys do
Vox Telecom's replyOfficial
29 Oct 2024, 15:59Good day Sibongile M,
Thank you for your patience while the matter was being investigated.
We have received confirmation from the Debtors team that you are aware of details contained in the email sent as you have responded to it.
Please reach out to us on *** or *** should you require further assistance.
Kind regards,
Thank you.
Thank you for your patience while the matter was being investigated.
We have received confirmation from the Debtors team that you are aware of details contained in the email sent as you have responded to it.
Please reach out to us on *** or *** should you require further assistance.
Kind regards,
Thank you.
Vox Telecom's reply29 Oct 2024, 15:59
Official
Good day Sibongile M,
Thank you for your patience while the matter was being investigated.
We have received confirmation from the Debtors team that you are aware of details contained in the email sent as you have responded to it.
Please reach out to us on *** or *** should you require further assistance.
Kind regards,
Thank you.
Thank you for your patience while the matter was being investigated.
We have received confirmation from the Debtors team that you are aware of details contained in the email sent as you have responded to it.
Please reach out to us on *** or *** should you require further assistance.
Kind regards,
Thank you.