SAVE YOUR MONEY DONT USE VOX!!!!!

Please save yourself the frustration and DO NOT US nor RECOMMEND Vox.

I’ve been a customer since 2020, and after moving to Cape Town in June 2025, I requested a reconnection. Frogfoot confirmed the fibre line was active, Vox sent a router — but the internet never worked. Despite this, they immediately started billing me.

I contacted their support centre more than 10 times between 6–10 July and kept their agent (Mekyle) updated. Still, nothing was resolved. I even contacted Frogfoot myself, who confirmed the line was working fine and that the issue was on Vox’s side.

After weeks of being the middleman between Vox and Frogfoot — with zero results — I cancelled the service on 11 July.

Today, I was shocked to receive a bill for R895, even though I never received a working service. When I questioned it, Vox told me they “don’t credit downtime.” But this wasn’t downtime — the internet NEVER worked from day one.

Terrible support, no accountability, and a complete lack of customer care.

Never again!!!!!