Satisfied customer.

My previous ISP (Afrihost, rated best for customer service multiple years in a row) **** to me about communications that were supposedly sent to me and the package that I was on. I also experienced near weekly connectivity issues where I was advised that the issue was with Vumatel and that they would escalate the matter.

I then started looking at offers from other companies and found that Vox was offering the same service at a better price. I also recalled that my previous dealings with them were not as difficult as what Afrihost was making the issue out to be.

It was a simple matter of contacting the sales team ONCE, the technical team ONCE, thereafter I have not had to contact them for ANYTHIING! The supposed Vumatel issues also never happened since switching.

This level of service is incredible! Consider that the ISP does not feature in the customer satisfaction indexes as much as Afrihost, they likely have fewer customer interactions for all the right reasons, I am writing this review as a satisfied customer for just under a year now just to voice this publicly.