Same old poor and unfair account suspensiin

Here we go again. Issues with billing. My account was in arrears for the debit order in Dec. This thursday 4 jan 2024 I made a payment with extra for charges and as per the vox portal it was received and allocated to my account. Bit now it says I am still in arrears for the installment which was to be made on the 1 jan. Let's get this matter understood. Vox agreed to my debit order going off on the 15th of every month. So the over due outstanding amount of 580 is the amount due on my debit order. I know the billing process as it was told to me on my last hello peter complaint I put forward but vox must stop making it my problem. They agreed to my due date of the 15th. I need my line reactivated today as I am up to date with my account. And if vox actually cares about their clients please call me to discuss this matter. Because the what's app chats are unhelpful and i have been waiting since yesterday to have accounts come back to me. Their portal is just as bad with coming back and i cant get through on the line to account either. I want my service up and running today