Same error over and over again due to incompetence

I am beyond upset. I keep having to tell VOX the same thing over and over that they keep on cancelling and activatig the wrong line. When we moved inbhere we had the same issue and now someone is moving in in number 13 at our complex which happens to be the same number as our apartment and they are going to deactivate my line... this means we will both be without fibre.... this is becoming ridiculous. Had so many apologies last time and was promised this wouldn't happen again but because they are so greedy for sales their sales reps always still do the wrong thing. My line is supposed to be deactivated on Monday again because of their incompetence.