Sales Team Ignored Instructions and Allocated Incorrect Numbers

I recently settled my outstanding balance with Vox Telecom and signed up for a new account. As part of the reactivation process, I specifically requested the restoration of the numbers I had been using previously. This instruction was clearly documented on both the signup and quote documents.

However, the Sales team proceeded to allocate new Vobi numbers without any consultation or confirmation from me. This is extremely frustrating, as my original request was completely ignored, and to date the matter has still not been resolved.

What makes this even more concerning is that a debit order will soon be processed for services and Vobi numbers that I am not using. It is unacceptable to bill a customer for something they neither requested nor agreed to.

I urgently need Vox Telecom to correct this error, restore my original numbers as agreed, and ensure that I am not billed for services I am not using. Immediate attention to this matter would be appreciated.