Sales Department Promises and does not deliver

<p>Just had vumatel install the fibre line on Wednesday 10th May, later that evening via vumatels sales portal signed up for an uncapped 20/20 package by the next morning was active and had working internet but at that stage no one had contacted me to let me know as to when I could expect the router to be setup which prompted me to phone the sales department and enquire, A sales rep by the name of "Charlie" recommended I upgrade to the pro package which I agreed to, he then said the intial package would be cancelled, later that eveing (Thursday) I see my desktop does not work which then the support guys fixed it without hassle turns out only one pc can be used until the router is setup (the technical support guys are the only aspect keeping me from immediatly cancelling and changing to another ISP such as cool ideas ) then today being friday I decide to phone again as the sales guy I am dealing with started to ignore my emails and on the phone promised to have an answer as to when I can have the router setup... no ETA .... so I phone again later and get put through to a Gareth that said he would escalate to a manager and email me, didnt happen . So I phone again towards the late afternoon and get a rude response from another sales person that said only on moday or tuesday will a technical person call me to arrange a setup. I asked him to confirm if my upgraded package would be up and running in the meantime till the next week via the lan cable, he confirmed yes. Tonight I get home and guess what not working, I phone the technical support and find out that the package has not been activated so now vox must stop the **** service and fix it, I am this close to giving up , one should not have to be treated like this... my "account number" is ********** . I am also informed that the sales department does not operate over weekends so now I must sit another two days without service..... on top of that "Charlie" said the upgraded package would cover the vumatel installation fee of R1710 , if this is not the case, I will take this further... please can someone with some integrity contact me asap to fix this before I take my business elsewhere.</p>