TM
Thokozani M
1 reviews | Active since Sept 2014
03 Mar 2025, 12:20
****s
I am reeling with shock.Took one of your data deals,was shocked that you double debited me.For what reason,that was not tye initial plan.Never signed up for such nonsense.I dealt with an *********** sales agent by the name of Sikelela.Please sort this nonsense out
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Mar 2025, 12:43Good day, Thokozani
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to assist.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to assist.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Vox Telecom's reply03 Mar 2025, 12:43
Official
Good day, Thokozani
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to assist.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to assist.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Vox Telecom's replyOfficial
06 Mar 2025, 11:51 Good day, Thokozani
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Vox Telecom's reply06 Mar 2025, 11:51
Official
Good day, Thokozani
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox