MI
Mark I

1 reviews | Active since Mar 2022

20 Feb 2023, 17:07

Run, just Run.

Nightmare Fuel. Placed an order on the 25th of January. Only to be told on the 7th that it was incorrect and that I needed a new quote, which they gave me and put me in the back of the queue, then they giove me the usual excuses. But I phoned and chased up and was eventually on the line to Vuma's (the infrastructure provider) sub contractor. How I don't know. Then get told after hours on the phone that I need a requote ~ 3 weeks later getting an updated quote and then get told the order was rejected! How is this possible? There was literally zero levels of service at all points along the way. The levels of incompetence and disregard for customers is astounding

0
Replies (4)
Vox Telecom
Vox Telecom's reply20 Feb 2023, 18:46
Official
Good day, Mark I 
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox  

Best regards,

MI
Mark I's update22 Feb 2023, 13:26
Reviewer Update
Hi,

Still waiting on feedback? ¯\_(ツ)_/¯
Vox Telecom
Vox Telecom's reply23 Feb 2023, 09:32
Official
Good day  Mark I 

 Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that line has been activated and the installation has been completed. 

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox

Best regards,

MI
Mark I's update24 Feb 2023, 09:22
Reviewer Update
Hi,

Any response as to why customer service was so poor during this period?