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Cheslyn B
1 reviews | Active since Jun 2022
10 Jun 2022, 16:03
RUDEST CONSULTANT EVER ****ER NASH
I had the worst experience ever from dealing with ****er Nash from Vox telecoms accounts department is the rudest person i have ever dealt with because of the kind of service people like him give at Vox i will NEVER EVER refer anyone to do business with Vox and what is worse is that "MANAGERS" are never available to assist
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Replies (3)CB
Cheslyn B's updateReviewer Update
10 Jun 2022, 16:12when join Vox they are happy to take your payments but when you need assistance that's when the problems start the staff are very rude and disrespectful and by far the most unprofessional there is a lack of accountability i would like to cancel my services with Vox and i will not recommend anyone to join this company ever and as for Dinkey Sabelo the so called manager who is just absolutely to busy to assist you get told that a manager will call and for the past year not once was i called by this person i have been making my payments every month with out fail but every single month i need to call and ask for my services to be re-instated
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Cheslyn B's update10 Jun 2022, 16:12
Reviewer Update
when join Vox they are happy to take your payments but when you need assistance that's when the problems start the staff are very rude and disrespectful and by far the most unprofessional there is a lack of accountability i would like to cancel my services with Vox and i will not recommend anyone to join this company ever and as for Dinkey Sabelo the so called manager who is just absolutely to busy to assist you get told that a manager will call and for the past year not once was i called by this person i have been making my payments every month with out fail but every single month i need to call and ask for my services to be re-instated
Vox Telecom's replyOfficial
10 Jun 2022, 18:05Good day Cheslyn ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply10 Jun 2022, 18:05
Official
Good day Cheslyn ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Jun 2022, 11:55Good day, Cheslyn B
Thank you for your patience whilst this matter was being investigated. Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your billing dispute and the outcome thereof. We have also received the request to cancel the services and the cancellation request has been actioned accordingly. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment,notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated. Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your billing dispute and the outcome thereof. We have also received the request to cancel the services and the cancellation request has been actioned accordingly. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment,notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Vox Telecom's reply14 Jun 2022, 11:55
Official
Good day, Cheslyn B
Thank you for your patience whilst this matter was being investigated. Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your billing dispute and the outcome thereof. We have also received the request to cancel the services and the cancellation request has been actioned accordingly. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment,notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated. Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your billing dispute and the outcome thereof. We have also received the request to cancel the services and the cancellation request has been actioned accordingly. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment,notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox