Rude and unhelpful service

Bad customer service. I sent an email on Wensday last week and I called on Thursday. First the lady on the phone was very rude to me for the reason I wanted her to send someone out. For the reason I didn't want to do a line test because I have a pretty good idea what the issue is. The more I tried to explain the shorter she got with me. I personally don't think she even logged my fault. Needless to say no one has contacted me yet to come out or anything. I am a paying customer and I deserve better service, if this is the kind of people you hire, I would rather find another service provider. If she was just rude and logged my call it would have been a different story completely. But nothing since then.....