******* Router return policy lost a customer

Vox has the audacity to debit R2000 extra for not returning their router when it is their own policy that I can’t just move from an old house to a new house. I have to cancel and then reapply for a new line. Never mind that, when they delivered the new router, they sent it to my old house. Then when they sent someone to fetch the old router, they sent them to the old house again!! Absolutely pathetic. I will get my money back and will find an ISP elsewhere. Thanks for nothing to a years long customer.