ROUTER OFF AND OUTSIDE CABLES NOT COVERED

I have never seen such an *********** company as Vox. I keep on getting letter of Demands for service that i have not even used for at-least 2 weeks or a month. My router is completely off when you call their customer they keep you on hold for a long time and i am using my airtime. I reported that after their inserted the cables they never closed the whole the left it just like that with cables not covered they took bricks to cover that whole where the cables are. So how do i pay for such terrible service,reported it to the tech that was here and he said he will log a call till now nothing. I regret signing up with Vox what a terrible service.

Then i keep on getting mails from Miriam and Patience demanding me to go pay for what exactly this will be my last time following up on this.