MM
Masechaba M
1 reviews | Active since Nov 2020
08 May 2023, 09:52
Router not working
Such a bad service from Vox.Signed up with Vox in March and my router was never acrivated even worse is no more switching on. I then called them for assistance and escalated my query to the consultant that was assisting me when signing up and till today i have not had any feedback from the Lady. Sent her whatsApp messages no response can some please call me and assist me with this issue. To my suprise i got an email this morning notice of suspension so what exactly are they suspending if i havent used their service from day 1.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 May 2023, 10:21Good day, Masechaba M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 May 2023, 10:21
Official
Good day, Masechaba M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 May 2023, 10:03Good day, Masechaba M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 May 2023, 10:03
Official
Good day, Masechaba M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox