BS
Bronwen S
1 reviews | Active since Dec 2010
23 Nov 2022, 15:17
Router not here despite fibre having been active for over a week
I know there have been problems with fibre installation in my area. This led to my order being delayed from 15 October to 15 November. What I cannot understand is that I have called, sent emails, whatsapped and no-one can tell me when the router will arrive, despite the fact that fibre has been live at my house for a week now. Please can someone get back to me? Preferably someone with answers.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
23 Nov 2022, 15:57Good day, Bronwen S
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply23 Nov 2022, 15:57
Official
Good day, Bronwen S
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Regards
Vox
BS
Bronwen S's updateReviewer Update
23 Nov 2022, 16:04Ok. I have a date. Thanks
BS
Bronwen S's update23 Nov 2022, 16:04
Reviewer Update
Ok. I have a date. Thanks
Vox Telecom's replyOfficial
25 Nov 2022, 14:30Good day, Bronwen S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and noted that our Onsite team has attended today.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and noted that our Onsite team has attended today.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 Nov 2022, 14:30
Official
Good day, Bronwen S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and noted that our Onsite team has attended today.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and noted that our Onsite team has attended today.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
BS
Bronwen S's updateReviewer Update
28 Nov 2022, 20:56To be honest, the only reason I give VOX a heads up is because Dian and Dominique from Powerline make a huge effort to keep me happy. I did get help with emails from Migel Waters, but otherwise, not too impressed with VOX so far. Still using my LTE router as fibre (which needs an extender to reach where LTE reaches on its own) is presently unavailable. Thank goodness for LTE
BS
Bronwen S's update28 Nov 2022, 20:56
Reviewer Update
To be honest, the only reason I give VOX a heads up is because Dian and Dominique from Powerline make a huge effort to keep me happy. I did get help with emails from Migel Waters, but otherwise, not too impressed with VOX so far. Still using my LTE router as fibre (which needs an extender to reach where LTE reaches on its own) is presently unavailable. Thank goodness for LTE