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Nokwanda T

1 reviews | Active since Mar 2017

01 Oct 2024, 08:16

Router billing

Good day. I am very disappointed and upset with Vox. I had 2 accounts with them. I canceled one. They told me to keep router as they will come and fetch it. They didn't bother after I made means to call them asking them to come and fetch it. No calls nor emails were sent. Instead an email that I owe R1999.00 for the router or I must return it to addresses given. I still have the router with me. They very unprofessional about this matter. They must check my past phone calls. Reminding them to fetch they property.

0
Replies (8)
Vox Telecom
Vox Telecom's reply01 Oct 2024, 09:22
Official
Good day, Nokwanda T

 Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

Best regards,

Vox Telecom
Vox Telecom's reply08 Oct 2024, 10:06
Official
Good day, Nokwanda T
  
Thank you for your patience whilst this matter was being investigated.  

Kindly note that we have received feedback from our Accounts team that we have made contact with you and provided you with the information pertaining to the billing query on the account. 

Should you require any further assistance, please do not hesitate to contact us.  

Kind Regards, 
 Vox 
 

Best regards,

NT
Nokwanda T's update10 Oct 2024, 10:40
Reviewer Update
Vox never bothered to call me back as promised. I was told by Gezelle Jacobsz to either return the router or they can fetch it for R199. I returned the router waybill TCG***3 on 4/10/2024 with courier guys charging me R101. To adress 141 North Reef Road Rietfontein 63lr Germiston adress provided by Gezelle ticket VOX***5. I sent proof to her and accounts as I called them informing them that I returned the router. No one bothered to call me back. Courier guys returned router as no one wanted to take the router. Now I must pay extra R95 for router to be returned. Vox gave me wrong information on purpose knowing that I'd have to pay extra 199 for them to win from me. Now I will not spend 400 for router. I refuse. Vox must sent ne email from manager that will respond to me and communicate professionally to get back they router at no extra fees. I am enough. And very upset
NT
Nokwanda T's update15 Oct 2024, 09:28
Reviewer Update
Still waiting for call back that was promised on Thursday. To come and collect router from me. No email of confirmation was sent either☹️
NT
Nokwanda T's update21 Oct 2024, 06:35
Reviewer Update
My connection is disconnected and Vusi Dlamini came to collect the Router on Thursday 17TH of October- Idk why my internet is disconnected now. I think it's time to cancel my contract with Vox company-
NT
Nokwanda T's update21 Oct 2024, 08:46
Reviewer Update
May I have a phone call from the manager who organized for collection of the router. I need wifi. I cannot it's going to 9am. I'd like to know why I'm disconnected.
Vox Telecom
Vox Telecom's reply22 Oct 2024, 13:38
Official
Good day, Nokwanda

Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved. 
 
The hardware was booked back and the necessary amendments have been made on your Vox Account.
 Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
 Vox  

Best regards,

NT
Nokwanda T's update23 Oct 2024, 12:52
Reviewer Update
Good day

Could you please communicate with your collections and accounts department. That I returned your router and I don't owe you R1999.00. They should rectify the statement they just sent me.