AK
Anja K
1 reviews | Active since Jun 2022
04 Oct 2024, 05:13
Router Billing
If I could give 0 stars I would. I am truly disappointed with Vox. I cancelled my account with them due to me moving to another property. I was notified that they will come and pick the router up, asked to change the pickup address as I no longer got access to the previous property. NO ONE called me to collect the router, nothing. Suddenly I received a bill for more than R2 000.00 or I must return it to addresses given. I still have the router with me. They very unprofessional about this matter and do not reply to my emails.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
04 Oct 2024, 07:45Good day, Anja K
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Oct 2024, 07:45
Official
Good day, Anja K
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
AK
Anja K's updateReviewer Update
04 Oct 2024, 08:09Good Day,
The lady in accounts are very rude and claiming that I told the courier that I don't have anything to pick up but they never made contact with me.
The lady in accounts are very rude and claiming that I told the courier that I don't have anything to pick up but they never made contact with me.
AK
Anja K's update04 Oct 2024, 08:09
Reviewer Update
Good Day,
The lady in accounts are very rude and claiming that I told the courier that I don't have anything to pick up but they never made contact with me.
The lady in accounts are very rude and claiming that I told the courier that I don't have anything to pick up but they never made contact with me.
Vox Telecom's replyOfficial
08 Oct 2024, 08:07Good day, Anja
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 Oct 2024, 08:07
Official
Good day, Anja
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
AK
Anja K's updateReviewer Update
08 Oct 2024, 11:07Yes still Vox has taken no responsibility to pick the router up as arranged! Probably doing this to get the money instead of the router. Truly disappointing that no one is sending an courier and expecting the customer to pay after it was said that a courier will pick it up! Truly a bad service I will never work with Vox again!
AK
Anja K's update08 Oct 2024, 11:07
Reviewer Update
Yes still Vox has taken no responsibility to pick the router up as arranged! Probably doing this to get the money instead of the router. Truly disappointing that no one is sending an courier and expecting the customer to pay after it was said that a courier will pick it up! Truly a bad service I will never work with Vox again!
AK
Anja K's updateReviewer Update
25 Oct 2024, 21:05Okay - I would still give Vox 0 stars. Even less if I could. Vox did not do anything from their side to assist with collecting the router as arranged from the beginning. Now I am being charged an "admin" fee because they received the router (that I sent on my OWN cost) the admin fee is for the credit note that had to be made. This is absolutely ridiculous!!
AK
Anja K's update25 Oct 2024, 21:05
Reviewer Update
Okay - I would still give Vox 0 stars. Even less if I could. Vox did not do anything from their side to assist with collecting the router as arranged from the beginning. Now I am being charged an "admin" fee because they received the router (that I sent on my OWN cost) the admin fee is for the credit note that had to be made. This is absolutely ridiculous!!
Vox Telecom's replyOfficial
29 Oct 2024, 09:19Good day Anja,
Please note that we have received confirmation from the Finance team that you have been in communication with regarding the admin fee. The router was to be returned at your own cost as we have attempted collection and failed due to a cause on your side.
Please don't hesitate to contact us, should you require further assistance on *** or ***.
Kind regards,
Vox
Please note that we have received confirmation from the Finance team that you have been in communication with regarding the admin fee. The router was to be returned at your own cost as we have attempted collection and failed due to a cause on your side.
Please don't hesitate to contact us, should you require further assistance on *** or ***.
Kind regards,
Vox
Vox Telecom's reply29 Oct 2024, 09:19
Official
Good day Anja,
Please note that we have received confirmation from the Finance team that you have been in communication with regarding the admin fee. The router was to be returned at your own cost as we have attempted collection and failed due to a cause on your side.
Please don't hesitate to contact us, should you require further assistance on *** or ***.
Kind regards,
Vox
Please note that we have received confirmation from the Finance team that you have been in communication with regarding the admin fee. The router was to be returned at your own cost as we have attempted collection and failed due to a cause on your side.
Please don't hesitate to contact us, should you require further assistance on *** or ***.
Kind regards,
Vox
AK
Anja K's updateReviewer Update
29 Oct 2024, 09:24This is untrue. The courier never showed up, they never made ANY contact with me. But yet again Vox will not take any responsibility for this 🤣👍🏼
AK
Anja K's update29 Oct 2024, 09:24
Reviewer Update
This is untrue. The courier never showed up, they never made ANY contact with me. But yet again Vox will not take any responsibility for this 🤣👍🏼