KM
Koena M

1 reviews | Active since Mar 2012

23 Jun 2015, 17:06

Ripping people off

Hello Peter<br> <br> I have been trying to cancel my website with voxtelecoms since the beginning of the year. I sent emails to do so as requested by them. Then I still received invoices on a monthly basis from them. They then tell me that I have 2 acc not 1. One is for annual hosting and one is for monthly fees. <br> <br> I then paid the annual acc in april and cancelled it. They still send me and invoice in June. When I call them, then I get passed on from pillar to post like a hot potato. I get told my account is a consumer acc not enterprise. So they keep on transferring me to useless people who can't help me.<br> <br> I am sick and tired of their bad service, hence why I cancelled my account in the first place. Now even cancelling has turned into a major exercise. <br> <br> I have phoned these number over 20 times in a day<br> ***, ***, ***, ***<br> <br> These people always ask you the same questions but never actually resolve the issue<br> <br> Voxtelecoms suck.

0
Replies (1)
Vox Telecom
Vox Telecom's reply23 Jun 2015, 17:12
Official
Hello mrsmangena,

Thank you for bringing this to our attention.
We will investigate the matter and revert back to you shortly.

Regards
Vox Telecom
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