NM
Nonnie M
1 reviews | Active since Nov 2020
18 Apr 2025, 18:02
RIDUCIOLOSY POOR SERVICE!!!!!!
Is not a luxury to have home internet at home anymore but the necessity. I have a business that I am running at home , I need internet ALL the time to function. Why will you advertise having 24 seven service if I have a problem with the connection and been told the turnaround of 3 working days?.Is that mean I will not going to have connection the whole long weekend while I am loosing income .Will you deduct these 5 days from my monthly premium as I am off. This is riduclously unacceptedl.I need my connection to be fixed as yesterday. I am losing thousand of rands due to wifi not working .I do not know whether I must just move my account to Metrofibre directly because this middleman is not working for me
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
18 Apr 2025, 18:24Good day Nonnie Mkhize .
We have requested one of our technical support agents to contact you and assist.
The agent should be in contact with you shortly.
Thank you
Vox
We have requested one of our technical support agents to contact you and assist.
The agent should be in contact with you shortly.
Thank you
Vox
Vox Telecom's reply18 Apr 2025, 18:24
Official
Good day Nonnie Mkhize .
We have requested one of our technical support agents to contact you and assist.
The agent should be in contact with you shortly.
Thank you
Vox
We have requested one of our technical support agents to contact you and assist.
The agent should be in contact with you shortly.
Thank you
Vox
NM
Nonnie M's updateReviewer Update
18 Apr 2025, 18:49He called bt not solving the problem beside wasting my time. You can't call and tell me the call is been logged. 1.I know that 4 hrs ago was told. 2 It not solving my problem.
Please call with the solution not calling for the sense of calling
Please call with the solution not calling for the sense of calling
NM
Nonnie M's update18 Apr 2025, 18:49
Reviewer Update
He called bt not solving the problem beside wasting my time. You can't call and tell me the call is been logged. 1.I know that 4 hrs ago was told. 2 It not solving my problem.
Please call with the solution not calling for the sense of calling
Please call with the solution not calling for the sense of calling
Vox Telecom's replyOfficial
18 Apr 2025, 19:05Hi Nonnie Mkhize,
We are aware of the issue you are experiencing will advise once resolved,
Thank you
Vox
We are aware of the issue you are experiencing will advise once resolved,
Thank you
Vox
Vox Telecom's reply18 Apr 2025, 19:05
Official
Hi Nonnie Mkhize,
We are aware of the issue you are experiencing will advise once resolved,
Thank you
Vox
We are aware of the issue you are experiencing will advise once resolved,
Thank you
Vox
NM
Nonnie M's updateReviewer Update
20 Apr 2025, 09:58Thank you I was sorted yesterday's afternoon
NM
Nonnie M's update20 Apr 2025, 09:58
Reviewer Update
Thank you I was sorted yesterday's afternoon
Vox Telecom's replyOfficial
20 Apr 2025, 10:08Good day Nonnie,
Thank you for the positive feedback.
Kind regards,
Vox
Thank you for the positive feedback.
Kind regards,
Vox
Vox Telecom's reply20 Apr 2025, 10:08
Official
Good day Nonnie,
Thank you for the positive feedback.
Kind regards,
Vox
Thank you for the positive feedback.
Kind regards,
Vox