Ridiculous service from Vox

I have been having problems with my WiFi since the 22.12.2022 and since then I have been in contact with vox to try and sort out the matter. Each time I call I'm being asked to check the wan light which I have done until I told them I can't be asked the same question over and over again I asked that they send their technician to come and check out what the issue is but that never happened. I'm not sure why should I pay for services not rendered? Their customer service agents are just rude as they just drop the phone on ones ears instead of helping. This afternoon after sending an email to customer careline whoever responded me is also rude as there's no apology or anything for all of this instead the person is interested in telling me about how I must serve a month's notice. Why should I serve a notice when I'm not getting any services from this ridiculous company.