CL
CHANISE L
1 reviews | Active since Apr 2024
16 Oct 2024, 13:47
Ridiculous service
Telephonically Was told by an agent in order to be reconnected I had to pay an outstanding amount of R820 after paying an amount of R650 prior , paid the outstanding amount then was told that I haven’t paid the entire balance and can’t be reconnected until that is done yet I was told to pay R820 and not the full outstanding balance.
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Vox Telecom's replyOfficial
16 Oct 2024, 14:08Good day, CHANISE L
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Vox Telecom's reply16 Oct 2024, 14:08
Official
Good day, CHANISE L
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox